30-Day Return Policy

You may request a return within 30 days of delivery.

To qualify for a refund, the product must be:

• Completely unused and undamaged

• Free from marks, wear, odors, or alterations

• Returned with its original packaging and all included items

• Accompanied by proof of purchase

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless required by law. We recommend using tracked shipping, as AshGuard is not responsible for lost return packages.

Contact support@ashguard.shop before returning your order. Returns sent without approval or to the wrong address may be refused.

Once the return has been received and inspected, approved refunds will be issued to the original payment method. Items that do not meet the conditions above will not qualify for a refund.

Damaged, defective, or incorrect items must be reported promptly with photographs so we can assess the issue.

This policy does not limit any mandatory consumer rights that apply under local law.