Shipping Policy

Last updated: September 24, 2026

Processing

We aim to process orders within one business day. Processing may take longer during weekends, public holidays, high-volume periods, or when order information must be verified.

Delivery

Available shipping methods, charges, and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, and circumstances outside our control.

Tracking information will be sent when available. Orders containing multiple products may arrive in separate packages.

Shipping Information

Customers are responsible for providing a complete and accurate delivery address. Contact support@ashguard.shop immediately if an address must be corrected. We cannot guarantee changes after an order enters processing.

Additional shipping costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a package may be charged to the customer where permitted by law.

Delayed or Missing Orders

If tracking has not updated for an extended period or an order appears lost, contact support@ashguard.shop with your order number. We will investigate the shipment with the carrier.

A package marked as delivered should first be checked with household members, neighbors, the local carrier, and any secure delivery location.

Damage in Transit

Report products damaged during delivery promptly to support@ashguard.shop and include photographs of the product, packaging, and shipping label.

Customs and Import Charges

Customers are responsible for customs duties, import taxes, or local handling charges unless checkout states that these charges are included.

This policy does not limit any mandatory consumer rights.